Hi,
It has been 6 months since i have been following with IRCTC for the refund of the cancelled ticket amount of Rs 680. below is the correspondence happening with IRCTC officials. I am unable to understand as why is there such laxicity in the refund. I demand the refund of the amount along with the applicable intrest on the principal amount.
TDR Details Transaction Details
> PNRNumber2520131126 BookedOn 4-3 TransactionID 0098398674
> TicketTypeeticket Class CC InternetService Charge Rs20.00 DateOf
> Journey08/3 TicketCharge Rs680.00 Bank ICICI Total Rs700.00
> TrainNo 0402RailwayZone IRCTC FromStation NEWDELHI (NDLS) IRCTCZone
> IRCTC ToStationLUCKNOWNR (LKO) Quota General Ticket Details S# Name Age
> Sex Coach SeatRes-Status 1 shwetasingh 27 Female 0000 Booked ReasonFor
> TDR: TrainLate More Than Three Hours. TDRStatus: AdminApproved
> ReferenceNo: ekt200903900434837 TDRFiling Date :09-Mar
> RefundStatus: Refundunder Process RefundDate: NotAvailable
> RefundAmount: Rs.0.00
**********************************************************************************************
From:
"rajiiv singh" | Add to Address book |This is spam
To:
Subject: Re: Re: Fw: FW: Ticket Refund
Date: Fri, 16 Oct 12:19:39 IST
Cc:
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Reminder 4
Hi Siraj,
This is in reference to the below correspondence. It has been 6 months now since the ticket was cancelled... and till date we have received no refund... which we rightfully should have by now... i believe you had sent 3rd reminder to the CCM/Northern Railway, New Delhi. I am undable to understand the reason of this delay in refunding the amount after the cancellation... PLease can you expedite in the process of me getting the refund.
Best Regards
Rajiv
On Thu, 24 Sep 2009 09:53:25 0530 wrote
>Dear customer,
Sorry for the inconvenience. Kindly note that your refund case of PNR
No. 2520131126 has been forwarded to CCM/Northern Railway, New Delhi on
dt. 26.03.09. We have already issued Reminder No. 1 & 2 on dt. 26.06.09
& 20.08.09 to concerned railway to chase up the case. But despite
reminder refund yet not received from the concerned railway. Now we are
sending a Reminder No. 3 dt. 24.09.09 with all the papers pertaining to
your refund case to concerned railway to chase up the cases. As soon as
refund, if any, received it will be credited to your card account.
Regards,
Shiraj Ahmad
[email protected]
Ph: 011- 23345900
rajiiv singh wrote:
> Hi Sanjay,
>
> Thanks for chasing up the case... I have 1 question here. Do we have
> any time line to received the refund in terms of date... or the no. of
> reminders... as the reminder no. 3 was sent on 20th of Aug as per you
> mail below... as on today it has been a month more after sending hr
> reminder... can you please advise the status of the refund, which i
> have again not received as on date 20th Sept.
>
> It is now 6 months since the cancellation of the ticket was done... I
> believe that railways / IRCTC should be paying the intresnt on the
> principal amount as well...
>
> BEst Regards
> Rajiv
>
>
>
>
> On Fri, 18 Sep 2009 17:11:07 0530 wrote
> >Dear customer, Sorry for theinconvenience. Kindly note that your refund
> case of PNR No. 2520131126 has beenforwarded toCCM/Northern Railway on
> dt. 26.03.09. We have already issued ReminderNo. 1 & 2 dt. 26.06.09 &
> 20.08.09 to concerned railway to chaseup the case. But despite
> reminder refundyet not received from the concerned railway. Now we are
> sending aReminder No. 3 dt. 18.09.09 with all the papers pertaining to
> yourrefund case to concernedrailway to chase up the cases. As soon as
> refund, if any, received itwill be creditedto your card
> account. Regards, Sanjay [email protected]: 011-
> 23345900rajiiv singh wrote: Hi Mr. Ved, Please refer to the below
> communication. It again has been more than amonth and the refund
> amount has yet not been received. It has been morethan 6 months since
> i`ve been persuing the case. Normally it is claimedby IRCTC that the
> refund is done within 90 days..however as you can seethe details... it
> has been more than 180 days now... Please advise onthe status... or
> advise if i should be going for legal... consumeradvise.. Best Regards
> Rajiv On Thu, 20 Aug 09:30:33 0530 wrote>Dear customer, Sorry for
> the inconvenience. Kindly notethat yourrefund case of PNR No.
> 2520131126 hasbeen forwarded toCCM/NorthernRailway on dt.26.03.09. We
> have already issued Reminder No.1dt.26.06.09 toconcerned railway to
> chase up the case. But despitereminder refund yetnotreceived from the
> concerned railway. Now we aresending a Reminder No.2 dt. 20.08.09with
> all the papers pertaining toyour refund case to concerned
> railwaytochase up the cases. As soon asrefund, if any, received it
> will becredited toyour card account..Regards, Ved
> [email protected]: 011- 23345900rajiiv singhwrote: Hi,
> Please refer to the below correspondence. PNRNumber2520131126 The
> scheduled person did not make the journey as the trainwa late morethan
> 5 hrs... We had filed for returning of the ticketamount and ithas been
> more than 5 monts but we have not received theamount back. Please look
> into this and advise when can we have therefund of theticket. BEst
> Regards Rajiv On Mon, 10 Aug 12:44:51 0530 wrote Rajiv Singh|MR
> |Hardlines| Target|2nd and 3rd Floor, CopiaCorporate Suites, Plot # 9,
> NonHierarchical Commercial Center, Jasola|NewDelhi, 110040 | (91-11)
> 40671000-Ext.71063, 40671063 (ph) |(91-11) 40671125, 40671126 (fax)
> From: Rajiv. Singh Sent: Wednesday, July 08 11:55 AMTo:
> 'TDR'Subject: RE: Ticket Refund Hi, Please refer tothe
> belowcommunication. Can you please confirm on the status of therefund.
> Asper therules the refund should have been automatically doneafter 3
> months, howeverthe same has not been done till date, which is abreach
> of rules. Please help me get the refundback immediately. Thanks& best
> regards Rajiv Rajiv Singh|MR |Hardlines| Target|2nd and 3rdFloor,
> Copia Corporate Suites, Plot # 9, NonHierarchical CommercialCenter,
> Jasola| NewDelhi, 110040 | (91-11) 40671000-Ext.71063, 40671063 (ph)
> |(91-11) 40671125, 40671126 (fax) From:
> TDR[mailto: [email protected]] Sent: Friday, June 26 3:11
> PMTo: Rajiv. SinghSubject: Re: Ticket Refund Dearcustomer, Sorryfor
> theinconvenience. Kindly note that your refund case of PNR
> No.2520131126hasbeen forwarded to CCM/Northern Railway on dt.26.03.09.
> Refund yetnotreceivedfrom concerned railway, so we are sending a
> reminder withall the paperspertaining to your refund case to concerned
> railway ondt. 26.06.09 tochase upthe cases. As soon as refund, if any,
> receivedit will be credited toyour
> cardaccount..Regards, [email protected] Ph:011- 23345900
> Rajiv. Singhwrote: Hi, Please refer to the below details. The date of
> journeywas08/03/09, which could not be done as the train got delayed
> formorethan 6 hrs. I had filed for refund on 09/03/09 and it has been
> morethan 90 days, still Ihave not received the refund though as per
> thebelow status it shows asadmin approved. Please help in getting
> therefund amount immediately. TDR Details Transaction Details
> PNRNumber2520131126 BookedOn 4-3 TransactionID 0098398674
> TicketTypeeticket Class CC InternetService Charge Rs20.00 DateOf
> Journey08/3 TicketCharge Rs680.00 Bank ICICI Total Rs700.00
> TrainNo 0402RailwayZone IRCTC FromStation NEWDELHI (NDLS) IRCTCZone
> IRCTC ToStationLUCKNOWNR (LKO) Quota General Ticket Details S# Name Age
> Sex Coach SeatRes-Status 1 shwetasingh 27 Female 0000 Booked ReasonFor
> TDR: TrainLate More Than Three Hours. TDRStatus: AdminApproved
> ReferenceNo: ekt200903900434837 TDRFiling Date :09-Mar
> RefundStatus: Refundunder Process RefundDate: NotAvailable
> RefundAmount: Rs.0.00Thanks & best Regards Rajiv
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