IRCTC INDIA RAIL -TICKECT CANCELLATION
NOT PROVIDING THE REFUND MORE THEN 12 MONTHS OF CANCELLATION

Have missed my train No. 2808 SAMTA Express dated 20/05

I request you to kindly refund the money as per your rules.

My details are:

PNR No.: 2247592754

Transaction ID: 0043663920

My PAN no.: AEVPJ1186M

I have missed this train because the 139 customer care has provided me the wrong train arrival information. your customer care told me that train is running 40 minutes late. I asked the 139 three times and got the same answer but when i reached station 10 minutes before as per the information given by you, i found that "I HAVE MISSED THE TRAIN".

I request you to kindly improve the customer care service, so that in future other passengers should not suffer because of wrong information.

Looking for a prompt reply and early return of money. I TRIED TO CONTACT THE CUSTOMER CARE MANY TIME BUT I RECIVED ONLY ONE REPLAY YOUR REQUEST HAS BEEN FORWARDED TO THE CONCERD DEPARTMENT PLEASE WAIT .DONT U THINK I HAVE WAITED FOR ONE YEAR.

PLEASE HELP ME OUT

Regards

Vishal Jain