I was on board a jet airways flight from London to Mumbai and my baggage got left over at London. It should be noted that during the journey, i could not walk due to a ligament injury. I had lodged an official complaint with the Jet Airways baggage services at the Mumbai airport. The bag was delivered to my address in Nagpur the following day. The following was noted:
1. No seal on the bag.
2. One of the external locks was missing.
3. The chains connected to the number lock were cut and missing.
Upon inspection of the luggage, many items were found to be missing and lost. I then lodged an official complaint with the jet airways baggage and security departments. They conducted an investigation which obviously did not come up with anything.
Any inquiries regarding compensation or further action regarding the stolen items did not get any replies from the concerned people at jet airways.
I am appalled at the response from Jet airways as well as hope that other disabled passengers do not have to suffer similar things.
Anirudha Pande
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