Dear Sir,
i have purachsed the Sony Ericsson Model K810i on 21.10.2007. having IMEI NO. 357994011506675 SERIAL NUMBER cb5adefk6v.
Complaint - The return key & yes key does not operate with normal fingure pressure. The mobile behaves irratic when operating MESSAGE section.
The cell was given to repair to your authorised service center at ACCEL FRONTLINE LIMITED, AC MARKET, TARDEO on 13.5.2008. The call ID is MUT-SE-530131-CP.
I did follow up for 4-5 times, every time answer is parts are yet to receive and will let you kow. Till today, I have not received a single call to collect the mobile.
also, at service center they stated the mobile had water logging at main fuuction key due to sweat and hence the mobile will not repaired under warranty.
Sir, last 6 years I was using NOKIA cell without single complaint. Just because the good features of camera and very good resolution of the picture, I have decided to buy K810i. But I am totally disappointed on the service and warrenty conditions of Sony erricsson.
Why should I be your cutomer when the cell phone function key malfuctioning within 7 months and the poor service center response of Sony erricson.
The renowned name of SONY and good will in Electonics industry has shattered my viewes towards the Brand.
You are requested to look intothe matter so, I can collect my Cell back from the service center at the earliest.
Mukesh Pandeshwar
9819157180
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