I would like to submit the complaint against KAYA SKIN CLINIC, PUSA ROAD.
The complaint is against the wrong consultation and services I have enrolled at KAYA SKIN CLINIC, PUSA ROAD. I have taken half of the service from there and I m not satisfy with treatment.
The doctor and manager of the clinic has been changed, those has consult me at the time of enrollment.
I have given Rs. 11, 850.00 for two treatments. One of the services is of Rs. 4, 650.00, which I have already taken, and another of Rs. 7, 200.00, which is left and now I don’t want to take (recent doctor is also suggest that I don’t need that).
With first service I have already got more skin problems as extreme dryness and redness. My skin is become more sensitive that now I can’t have any parlor activity.
Now the recent doctor has suggest me that u don’t need further treatment or the treatment I already have.
After having 2-3 consultations with the doctor I still wait for 2 months that might my skin will become better, but it still has the same problem with witch I have started my treatment.
Then I went to the clinic and talk to the manager as I m not satisfy with the service so please refund at least my balance amount and she strictly refuse that she cant’ refund money as its against with the company rule and its already written in the bill.
But the bill I am having is not contains these thing like any clause or any rules.
Then the manger is try forwarding may amount for another treatment but refuse as now I am not interested in having any service from there.
After having so much argument with manager she says that she will discuss this point in the meeting they are having in November first week and call me back.
I would like u to help me in what do I do if she refuse in giving my money back.
Waiting for your reply.
Thanks & regards
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