Sir,
I purchased kenstar air condition on 6/7/08 from Mahajan Electronics New Delhi. I have made the service complaint on 21/4/09 at customer care at 2:30 complaint no.2104090722, I was assured by Mr Manas who took the complaint that it will be taken up within 24 hrs. It has been 7 days and nobody has turned up nor any call received from their side. I have traced around two dozen contact nors just to get the service done but none of them have so far solved the problem, I have been reminding at the customer care every day 6-7 times, they had given me the nos of their service provider that is Art Cool Services 26, 27 Bapu park, kotla contact person Mr sandeep lamba ph no:01124645716 which is invalid also they have given me the no of their service head Mr Harmeet 9818512311 which is switched off from last 7 days. Every time when I call customer care I am told that they are sorry for inconvenience and will take up the matter with their seniors but to my dismay nothing is been done by them had i knew that their no service of kenstar products. I wouldn't have purchased kenstar ac. I feel that I have committed sin by purchasing kenstar products.
I kindly request Indian authorities to not to allow Kenstar products to sell on India soil. I hope this matter will be taken up by you with kenstar people.
Thanking you
Cordially Yours,
Rajesh Bathla
18-B first floor,
Gautam Nagar
New Delhi-110049
ph:9810130138
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