I had bought Kingfisher Class tickets from Mumbai to Guwahati and back. I clearly paid for a Kingfisher Class ticket, and they gave me a Kingfisher Class ticket, but they put me on a Kingfisher Red, the Deccan Airlines taken over by Kingfisher. There obviously is a difference in Class of service between these two airlines, which is also understood from the name "Kingfisher CLASS". Nonetheless, even after complaining the first time, they apologised but failed to tell me that my return ticket would also be the same, and so I ended flying Kingfisher Deccan airlines while returning even after complaining the first time.
What really infuriates me is that there were passengers on flight who had bought Kingfisher Deccan tickets a week back and so it definitely was not a last minute change of flight and secondly even after I complained asking them why they didnt inform me, they apologised but failed to let me know that my return flight would be the same. They verbally offered me a thousand rupees as settlement which I refused and now they refuse to entertain or respond to my repeated complaints. I have sent the complaints to the head Mr. Vijay Mallya, whose personal mail is obviously read by subordinates and disposed off before being read by Mr Vijay himself or perhaps he is ignoring it himself.
Its just another Indian Company earning profits by cheating and deceiving the public. Spending crores on advertisements but nothing on customer service unless ofcourse you travel first or executive class, which means you're rich and therefore they're concerned.
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