An excerpt from the mail sent to Kingfisher Airlines... dated: 4th Mar
Dear Sir/Madam (Make my Trip & Kingfisher Airlines),
Sub: Rescheduling charges charged twice wrongly.
I had booked tickets in the name of Ms Chandni Kamdar on 18th Feb for 22nd Feb. Details as under:
Confirmation ID: FLT00003451613
AIRLINE TICKET NUMBER: 0903516453530
From: Ahmedabad - Mumbai (PNR: KFWPXD, Flight No: IT-3103)
Mumbai - Bhubaneshwar (PNR: HVBCBL, Flight No: IT-3141)
Airline: Kingfisher
Charges: Rs.7900/-
Paid through: Standard Chartered Credit Card
Due to certain reasons, i got my flight rescheduled to 25th Feb by calling up your service line. The customer care executive made online changes & said i would be charged - (750 * 2 250 *2) for the same.
But upon requesting for Boarding Pass at the airport on 25th Feb, the Kingfisher attendants said the rescheduling charges have not been paid, are showing pending in the system & i would have to pay on the spot else i would not be allowed to board the flight. My flight was scheduled @ 6:05AM, & i was made to wait till 6:00AM until i finally managed to pay up in CASH, ON-THE-SPOT to the attendants! This was really ridiculous - A lone lady made to wait till the last, at such an odd hour, just because of some error in your system & not allowed to board flight till money was literally extorted! This was unexpected from such a reputed organization like yours! Also, i was not given the receipt of money at Ahmedabad Airport, but was asked to collect from Mumbai Airport. Fortunately, i have got the receipt for the payment made.
Over & above this, i receive a statement from my credit card bank - Standard Chartered, which ALSO REFLECTS THE AMOUNT DEBITED IN MY ACCOUNT!!! So, in all, i pay up twice for rescheduling my flight! And that too after a round of an insulting wait at the airport.
Can i request a solution for the same???
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