Hi,
I booked my mums ticket from Kingfisher Airlines, everything was good untill she gets to India (Vadodara). She is coming 12/08/09 from Vadodara to Bombay and Bombay to London, now she went to confirm her booking, what agent said is flight is cancelled. I wonder how the hell the hey cancelled the ticket without telling the passangers!!
What a poor customer services also inreply the agent said its not their fault as we should have provide the details for contact but if i am not wrong what is their responsibilities about the customers?? to just make money!!!
In booking procedure agent dont ask contact details e.g where passangers is going to stay or any kind of communication details at all. Also, they did not provide any optional services, instead they said my mum has to pay if she wants to travel the same day, she spent atleast 3 hours and managed to get replacement flight.
At last minute my mum has to run around, really bad experience no proper answer at all...
0 comments