Hi,
I booked a ticket from Deccan airways counter on 11/08/08 just 1 hour before the flight departure, confirming that it was on time. It was after reaching the security area i got to know that they gave a false confirmation that the flight was on time. The flight was delayed even more than 2 hours, which led me to frustration.
As per there policy, after 2 hours I decided to not travel and claimed for my refund.
The ticket was cancelled and I was given a confirmation reciept that refund would be credited on my credit card within maximum of 14 days.
I have called the customer care at least 20 times, and I get the same response everytime that the request has been processed succcessfully and i would get my refund in next 4 days. I haven't recieved my refund till date, and still getting the same response.
The customer care as usual fails to provide me email address or phone number of higher authorities.
There is no response of the feedback i gave on kingfisher website as well.
This has led to me high level of frustration and no choice except keep waiting.
Now its more than 40 days and the refund is still in the same state.
Please take this complaint and suggest me what to do?
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