I had to travel to my Dad's funeral on 26th May. I booked my ticket through Southall Travel on 26th May. The ticket charges are 360 pounds on 25th May. When try to book my ticket the price has gone upto 389.50 pounds on 26th May. Any way I booked my ticket for that price. Wiht all my stressed condition I managed to go to the Hethrow Air port Terminal 4, 40 minutes to the flight. When I went to the check in desk the staff said all closed now the flight has gone an hour ago. My flight time is 9.15 how can you believe the flight has gone by 8.15.
So I had to run all the check in desks as a mad person to get my flight some how. Later around 8.45 Guest Services Manager came to me and advice the flight has gone an hour ago no chance, said sorry. Finally he advice me to book the flight to 27th May Same time same flight but, he asked me to pay another 200 pounds top of my ticket charges. I had no option than paying the 200 pounds. I am not a rich person to pay like that, even to book my ticket I borrowed money to travel to my Dad's funeral. Then 27th May morning I called my travel agent and I asked about the charges, according to the travel agent the Air port coustmer desk charge me more, I asked the travel agent to help me, but my travel agent said my ticket is held by the Air port, Air lines.
My bad experience is the kingfisher is always in rush wether they got enough passangers or not. I experienced it through out my journey. Which is not fair with anybody.
When I explained my situation to the Kingfisher Chairman, to get a refund, I got a reply saying that what the airline charge from me is correct. Hope i will dream again to travel an Air line like this.
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