Sir,
I had purchased Kurl -on Mattress (Model No- kp011 furnobed 1905x915x102) from Kurl On Lucknow Dealer (Address Morari Nagar, faizabad Road, Nr Kukrail Bridge, Lucknow Ph- 0522-2311896/ 4065580).
(Price =Rs.6082/-)
At the time of purchase, it was told that in case of defect, it will be changed on the same day.
The mattress got flattened after 4 months of usage and then we made a compliant in February at the Dealer shop to get it chnaged. My complaint No. was 99.
As there was no response of the complain made at the Dealer Shop, we kept on running fr it. After 5 visits, we were told that we have to do the followup with the company ourselves and the dealer's job is to only write the complain. And then we were given the no. of Area Sales Office - 0522-2662499) to contact for compalint.
After no. of calls at Area Sales Offfice also, no one heard us.
Due to defective mattress, my wife has been diagnosed Spondilitis and has been asked not to sleep on that mattress.
Kindly Help as we have made payment and didnot get good material.
Thanks
Shailendra Singh
12/320, Indira Nagar
Lucknow
9415371711
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