LG
LG Mobile phone defective

Model No. LG-RD-6600

With reference to the above, I would like to add that the above cell phone was purchased by me from Reliance Webstore Ltd. on 16.11.2007 for a sum of Rs.6, 350/-.

In reference to the above, Mr. Dutta from LG Electronics contacted me from his cell no. 098361-46600 and accordingly I have sent my cell to M/s.J.P. Computers on 07-03 vide their receipt no. R060209010.

I would like to add that I had already given this handset to M/s. Skylink, Centre Code IN018510CDM00613 on 21.10.2008 for check-up and repair because the battery did not hold the charge wherein they replaced the battery. Again, on 03.11.2008 I had given the cell for check-up and repair wherein the charging circuit of the instrument was changed by M/s. Skylink. The same problem has cropped up again and the battery of the cell phone is not fully charged even in 30 hours for which I had given the set to JP Computers on 06.02.2009 who gave an estimate of Rs.1997/- which had to be paid by me.

After nearly fifteen days, I found that the same problem is continuing. The battery still does not hold charge even in 48 hours. It appears that either it was an eye-wash for the repairs made earlier during warranty period without any charge and no proper repairs were carried out or this model has a manufacturing defect.

I have purchased an LG cell phone for my comfort and not to visit your repair and service stations. Under the circumstances, i request you to replace this handset with any competitive model without delay. The set is lying with JP Computers since 07.03.2008 on request of Mr. Dutta

I fail to understand why LG is manufacturing such an inferior product which does last nearly a year. Having spent so much money on repairs especially since last 5 months and i have visited your service centres at least 10 times even then the same problem persists. I presume that LG has manufactured this defective model. I would request you to replace this defective mobile with another similar or better model.

I have been using LG home appliances since last 10 years and I have 6 2 Split air conditioners, 3 large refrigerators, 1 microwave, 2 cell phones and 1 TV which has never given any trouble. This makes me doubt whether the aforesaid appliances might also give me the same problems.