Dear Sir,
This is to inform to inform you that i have purchased a fridge of LG GL235 Intellocool in the month of October. Since last Six months i am facing some problem with the unit. i have purchased a LG product as i have heared that the after sales service of LG is best in comparison to other manufaturers in india. But i am sorry to say that my experience is very bad with LG. in the last Six months co's engineers visited & checked my fridge 4-5 times & changed a spare part three times. Last time when he is changing the parts i asked him that what is the problem with the fridge he told every things is ok i have changed the parts & now your fridge is ok. i asked him that you have changed this part 3 times why it is not working properly he said me that last two times i have replaced the parts with duplicate one now i have given the original one now your fridge will work properly, sir i am not expecting this from LG that after purchasing a products from the company like LG, i will get a duplicate parts in service. again i asked him will you take the guarantee that my fridge will work properly he said no i have repaired this i don't know how many days it will work properly. then i called up co's customer care again & they sent an engineer again that man told me that every thing is ok i have not to do anything. sir i told many times your enginer & customer care that this particular unit has some problem please replace my unit but they are not taking the matter seriously.
at every visit co's engineer is saying to use me stablizer which will safe for my fridge, sir when i bought this from Cams Corner City Centre Mall Saltlake Kolkata the salesman told me that the fridge does not require stabilizer then why co's enginer is saying this. Sir in my area there is no power fluctuation and all the persons in my building using fridge & other electronic without stabiliser.
When i have purchased the fridge i have been informed that my fridge is under 7 years warantty which please confirm as co's engineer is saying that my fridge is in warantty for one year only.
Sir, I request you to please look into the matter seriuosly & arrange to replace my unit immedietely as this unit must have some problem. I have purchased two units on the same day the other one is working properly & there is no complaint in this.
Amit Singhania
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