Dear Madam/Sir,
I had bought an lg DVD writer on 2.5.2009 from Sevi Computers, 8, Ashutosh Mukherjee Road, Kolkatta - 700020. It did not function right from the first day. I was asked to take it to service center at 1, N.S. Road, B.B.D Bag, Kolkata-700001. It was returned to me after about two weeks. It functioned for once only thereafter and no further. I had subsequently complained via call center 4 to 5 times. The last request id was C09A1638053 dated 16.10.2009.
Everytime I was asked to carry it again to the service center which I have refused. I being a medical professional (Plastic Surgeon), it is not possible for me to waste a day's work to hand it over again to the center. Moreover, why shall I be made to suffer for fault of LG product.
I request you to kindly change the DVD writer. I would also like to remind you that it is your duty to change your defective product and not harass any customer.
Expecting cooperation.
Sincerely,
Dr. Sasanka Sekhar Chatterjee,
Professor, Department of Plastic Surgery,
IPGME&R, Kolkata
9830093420
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