LG dvd writer
Not working properly

Sir

i m buy lg- dvd writer in last week . it does not work properly, means not read any dvd & cd. I want to know some information about it.when I buy it it packing is not good, only in politheen covered on it.and a sticker paste on it.on it display.model no. GH22np20 date of month jun.price Rs.1400, product: super multi dvd rewriter, net weight .70kg, etc.now My quition to u is it ur product Its packing is not good, no iany box packing like it samsung company.first time i purchase ur product buyt result is very poor for me, my old cd rom is better from its. I buy it Rs 1080only. I don't know its market price.one information to when I go to the property of my computer, after that I go to device manager.my cd rom company name is display but ur product name is not displayed ther (like it LG) display there itold u HL-DT-ST DVD-RAM GH22NP20.PLZ U TELL ME WITH IN ONE DAY BY E-MAIL OR MY CONTACT NO 09815275409, IS IT UR PRODUCT OR NOT.& TELL ME WHAT WILL i? iF U HELP ME i WILL VERY THANK FULL TO U .THANKS.

pls reply me

SUKHWINDER SINGH

09815275409