To,
The president,
LG consumer durables,
Service centre,
Delhi
Kind attention Ms. Roopa Panwar, customer service department, Noida.
Subject: undue delay in repairs of LG TV model LCD42” model 42LH60YR
Ref: our email dt.25.6.10 & your reply mail dt. Nil.
Our complaint No. C1060919176.
Dear sir,
It is regret to write that inspite of our complaint, and follow up from bottom to top level by not only making phone calls but also visiting the sales agency, sending email our tv set is yet to be repaired. It has also be noted that even after making so much efforts, neither any proper feedback is received till date nor t.v. has been repaired.
The brief of our efforts are:
1st complaint made on 09.06.10
Service engineer (Mr. Pardeep ambole) visited on 10.06.10
Phone call made on 12.06.10 to 30.06.10.(about 30 calls are made)
Visited sales agency Jainam Enterprises, Nagpur India. on 14, 15, 18 &22/06/10
Contacted Mr. Ravi Gupta (service division) on 22.06.10.
On date contacted Mr. Vaibhav Area sales Manager (on 30.06.10)
Sir, we are suffering on three counts
1st we are unable to watch t.v. programme,
2nd expenses incurred on making calls, & follow up.
3rd We are also paying the charges of setup box without enjoying the facility.
Thus your company is liable to compensate the loses beyond acceptable limit (the service engineer has assured the repairs of t.v. within 3 days.)
Sir, It is now requested to replace the product immediately & arrange to pay the compensation of Rs. 5000/ towards damages, & other cost on follow-ups. While Rs. 10, 000/- may also be paid towards mental agony & indirect harassment meted out by not paying due attention on our genuine complaint.
We hope you will do the needful & oblige, other wise I will compel to take up this matter not only to appropriate forum but also to media.
Thanking you in anticipation, and awaiting a prompt reply.
Yours truly,
Mr. Kaid I.Johar,
Customer.
Mb. 9422108254, 9158991252
Dt.30.06.10
C/- LG Customer products, Japan, South Korea.:- for kind information & with a request to take up your counter part in India.
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