I had purchased a LG micro-oven Model no MC-767W-WS from Pune Central, Bund Garden on 15th Aug. After few months, I noticed that the door of the micro-oven was getting rusted and the rust mark was affecting the steel side of the oven. I logged in a complaint W8C81302482 on 13-8 through phone. The LG representative came in within 2-3 days and replaced the door with a new one. However, I found that this new door was melting whenever I was using the oven for heating. Hence, I again logged in the complaint. The person in-charge of the Pune branch Viman Nagar sent in the same person again for checking and found that the door is defective and needed to be replaced. I was advised not to use the unit till the door is replaced. Till date nothing has been done regarding the complaint, despite the complaint being made under warranty period. There is severe deficiency in the services as the company has failed to attend to the complaint of the consumer within warranty period and after repeated follow-ups since date.
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