LG Refrigirator
The refrigirator not working properly

Sir,

I baught a double door refrigirator before 4 years. now it is not working properly. when we open the door, the light is on. but the bottom side does not cool. The freezer does not freeze. it gives a light cool. We tried our best to inform this to your customer care. But we can't. So i request you to help us without any fail.

Thanking you.

Your's faithfully,

M.Jenoba