Dear Sir/ Madam,
I would like to detailed out my problem with the service centre and head office of LG at Chennai.
I had bought a LG Washing machine front loading on October 17 from Vasanth & Co, Puraswalkam. First there was delay from dealer side to deliver the product. Secondly i got the demo after 4 days from the delivery that too after repeatitive calls to customer care.
Service Engineer from Kilpauk has demonstrated the machine, and later when we used it for FIRST TIME the machine started showing error of IE in the finishing stage of washing. I had called up the Service Engineer and in return he again visited my house and during his detailed scrutiny (he has opened the entire top portion of the machine) and has found out that the water level is not running properly. Finally he had suggested that machine has severe problem and needs replacement which will take minimum 10-15 days.
In front of us service engineer has lodged the complaint the customer care and made us convinced that replacement will happen soon.
Due to my request, service engineer has fixed the temporary board for running the machine properly. Please note that the board was used for temporary purpose.
I am calling the service center day to day basis, now they are refusing for replacement of machine, which is absolutely rediculous.
PLEASE HELP US IN REPLACEMENT OF MACHINE.
Look forward your positive response.
regards
Simon
9840068451
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