WE HAD PURCHASED LUMINOUS INVERTER ON 3RD MAY WHICH COULD NOT PERFORM EVEN FOR COMPLETE ONE MONTH AND STARTED TROUBLING. I THINK INVERTER IS MEANT TO PROVIDE LIGHT WHEN THERE IS NO POWER SUPPLY BUT OUR INVERTER IS CUTTING LIGHTS EVEN WHEN POWER IS THERE. OUR POWER PLUGS ARE WORKING - AC IS ON, TV IS ON, WASHING MACHINE CAN ALSO BE SWITCHED ON BUT INVERTER CONNECTIONS ARE NOT PROVIDING LIGHT. WHAT AN IRONICAL SITUATAION AND THAT TOO FOR THE PERSONS WHO ARE SO PARTICULAR ABOUT THE QUALITY THAT THEY DID NOT PURCHASE A LOCAL PRODUCT FROM MARKET FOR RS.8000/- AND SPENT RS.11600/- FOR A BRANDED THING.
WE MADE A COMPLAINT WITH THE DEALER, STANDARD ELECTRICAL, ASHOK VIHAR. A PERSON CAME FROM THE COMPANY BUT COULD NOT UNDERSTOOD THE FAULT, JUST TOOK THE CARD OF OUR NEW PRODUCT AND REPLACED IT WITH ANOTHER RECYCLED CARD (BECAUSE IT IS COMPANY'S RULE THAT WHETHER THE TROUBLING UNIT IS NEW OR OLD, THEY WILL REPLACE ONLY RECYCLED CARD - WHAT AN INTELLIGENT DECISION OF A COMPANY SHOWING THEIR MONOPOLY) BUT THAT ACTION TOO COULD NOT WORK OUT. AS SOON AS THE PERSON LEFT OUR DOOR GATE, THE INVERTER STOPPED SUPPLYING POWER AGAIN. AFTER THAT, WE ARE MAKING CONTINOUS COMPLAINTS WITH LUMINIOUS DEALER, COMPLAINT CENTRE AND LUMINOUS COMPANY DIRECTLY BUT NO USE. WE ARE SUFFERING BECAUSE THERE IS 2-3 HRS POWER CUT IN THE NIGHT WHICH IS AFFECTING OUR ROUTINE BUT COMPANY IS NOT CONCERNED.
NOBODY CAN MAKE A COMMENT UPON THAT WHETHER THE CONDITION OF THEIR PRODUCT IS MORE POOR AND PETHATIC OR THE SERVICES OF THIS COMPANY OR THEIR DEALER. WE HAVE DECIDED NOT TO KEEP THIS PRODUCT WITH US. WHEN WE CONVEYED OUR FEELING TO MR.NAUSHAD AT THEIR COMPLAINT CENTRE, HE HIMSELF MADE A COMMENT – GOOD, WHEN WE ASKED WHAT??? HE SAID, NO NOTHING, I AM SAYING I WILL TRY TO SEND SOMEBODY. IT SHOWS HOW THESE PEOPLE ENJOY WHEN THEIR CUSTOMERS ARE SUFFERING.
NOW, WE ARE COMPELLED TO TAKE ACTION THRU CONSUMER COURT OR THRU OMBUDSMAN.
MADHURI BASSI
PH.9310301170
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