I booked tickets via flt00007998322 for 2 adults 1 child and 1 infant for lucknow delhi kingfisher IT 205 on 23-11-09 and paid via credit card for Rs 11948. In morning I took printout with the following airlines pnr No
LFCQXP for akshay and Shankuntala
GNJMRR for Rajni and Arav
How ever on reaching airport we were told that the travel agent MAkemytrip has cancelled the pnr GNMRR for Arav and rajni whereas we were neither informed by yourself through email, sms or call that you have cancelled the said tickets. Then I ahd a talk with your helpline number 1800118747 with some lady who further put me across with Mr Mayank who agreed for the mistake committed by Makemytrip and said that he would get back by evening with the clarification and refund/compensation. This is a clear case of cheating and forgery. I had to spend Rs 7060 apart fron Rs 11948 payment made to yourself for the last minutes ticket at kingfisher airlines counter.
The worst part is that despite my mail no one has contacted me on cell to get the things clarified. The Lady Mrs Shankutala is a high BP and kidney patient and Arav is an infant. So the mental trauma caused is of immense nature. as I feel that MAKEmytrip company has cheated me and indulge in forgery by getting the reservation cancelled from Airline.
V S Chandola
9415027745
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