I had Applied for a Personal loan and the Loan was disbursed on 31'st May but I received the DD on 3'rd June and found the letter that I had to pay my First EMI on 13'th June. While I got the DD encashed on 7'th. I requested the customer care to Revise my First EMI date to July 13'th. In the Interim I started getting calls first from the Channel partner Who facilited my Loan and then from a Land line NO: 91 80 40227320, This Guy was Very Abusive. and told me To Take the complaint Back or else my CIBIL Records will be screwed. I told I as a customer can request in case of any difficulty and this is not a Police Complaint I have made.
When I returned back the call to the above no it was answered by the sales Manager for personal Loans. He Was apoligotic and he sweared that he was not aware of the Call. With this I could conclude that there is
1. No Data Security of the customer
2. Any channel Partner (supposed to be rival of the other channel Partner) can call the customer and Abuse.
Can some one Advise if there is a Appropriate forum to Address this and a legal action be Taken
Thanks,
Asif
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