With due respect, we citizen of India, want to bring in to your kind attention about the problem that my mother and my grandmother faced at the time of boarding of the train. Ticket no. 15948451, 2 tier A.C, PNR no. 251-6502732 dated 23-11-08 Mandor express boarding from kuchaman city.the Stopping time of the train at Kuchaman city was about 2 minutes and when the train reached at kuchaman city, no body opened the door of the 2 Tier A.C coach, not even T.T was there. The train was about to leave in next 30 seconds but somehow my Mother and my grandmother manage to get in the train through sleeper coach. There were 5-6 attendants and all were eating food together, no body opened the door. When my mother asked them that why didn't they opened the door then they started misbehaving with my mother and when my mother asked them to help her to lift the luggage to her A.C 2 tier coach, they asked for 300 Rs. They said that if u can give us 300 Rs, then only we'll help you. And at last someone break the chain through which my mother's suitcase was attached and took out the suitcase from the train. And when my grand mother inform the attendants that someone have break the chain and taken away her luggage then they all started laughing and ignored her. My mother asked for Complain book then one of the attendant bought the complain book without a carbon on other page, he said "write anything you want, we are not bother of loosing our job because we are already fed up of this job".
If this is the condition of 2 Tier A.C coach then what's going to happen in Sleeper or 3 tier A.C coach. There is almost no scope of luggage missing in 2 Tier A.C.This shows that the train is not at all safe for passengers, My mother is absolutely sure that there was defenetely the people from staff who have helped the thief to carry away the luggage. So I request you to register my complain and reply me as soon as possible. I hope you will help us.
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