Sir,
Sub: Discrepancies in monthly statement.
Ref: Credit card # 5415-3823-XXXX-8163.
With reference to the above I would like to bring to your notice the multiple discrepancies incorporated in my monthly statement by ABN-AMRO Bank. First of all, I’ve availed a loan of Rs.19, 400/- on 23rd May (Easy Cash # 06143010116) and the EMI was set to Rs.1834/- for a period of 12 months. Every month I’ve been tendering more the Minimum amount due and the afore-mentioned EMI was completed on May. But the subsequent statements (i.e., from June statemnets), has been reflecting some unknown charges of Rs.7100.87/-. Since June I've been complaining to ABN-AMRO bank and also sent several reminders but they did not respond to my complaints. Moreover, in the month of September the Bank has transferred a portion of my credit card outstanding into EasyPay for an amount of Rs.39, 033.19 without my consent. I brought the same to the notice of ABN-AMRO, and the charges were reversed on 10/09.
Again in the month of October the statement was reflecting Rs.7100.87/- towards EasyPay Principal balance. I brought the same to the notice of ABN-AMRO Customer care and the above charges were reversed on 11/10 vide statement dated 08/11.
The following are the summary details of November month statement.
Date Transaction details Balance
Opening Balance Rs.46, 326.71
11/10 Easy reversal-Principal Debit Rs. 7, 100.87 Dr
11/10 Easy reversal-Principal Credit Rs.7, 100.87 Cr
24/10 Payment received Rs. 40, 000.00
29/10 Call a Draft Rs. 30, 000.00
29/10 Transfer to EasyPay Rs. 30, 000.00
08/11 Easy Cash EMI 01/24 Rs. 1, 455.00
08/11 Easy Pay Processing Fee Rs. 100.00
Finance Charge- Cash Rs. 413.15
Service tax Rs. 109.77
Total amount Due Rs. 8, 404.63
As per my calculation the Total amount Due comes to Rs.8, 404.63 whereas the Bank statement is reflecting it as Rs. 15, 505.50. Also they have charged Duplicate Statement Fee of Rs.800/- on 09/11 without my consent. I have availed Internet Banking facility from ABN AMRO bank long ago. As a result, I've all copies of past 2 years statement. So the question of Duplicate statement does not arise at all. Now I don’t understand why the bank has charged Duplicate Statement Fee. The ABN-AMRO bank is adopting unfair practices in their business.
I kindly request the concerned authorities to look into the matter and initiate complaint against the bank.
V.Venkat Ram
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