To The Concern,
This is a long back issue started in last year September please check the email conversation in the email which is attached below. ABN AMRO Bank has misled me with false information and me accepted to take ICICI life insurance and also send me two air tickets and credited 4000/- amount without my consent. I tried to reach them many times, but they turned deaf ears to my complaint and last option I tried was reaching out their heads through emails, but not one came back to help me out. Now the outstanding balance stands at 8, 815/- and now they are calling me and threating me daily. I again emailed them about the current situation and the reply comes that I have to pay the Oustanding Amount 8, 815/-. Why should I pay this amount as I have never used this card. Kindly help me from this situation. The emails exchanged has been attached below.
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To The Concern,
Thanks for the delayed updation, if you or your customer service people had informed me earlier, I think the amount of Rs. 8, 815/- amount would not have arised. Your customer service executives have misled me first thing in Insurance and second in One for free trip where I have never asked for it. However, my right now concern is the outstanding balance of 8, 815/-, I would not be paying this amount because this amount has not been created by me or by my credit card usage, if yes then. Reveres all my interests charges and let me know exactly how much should I pay, I mean the amount which I have used, this much amount arised just because of interest adding every month, if your executive had helped me out when I called them I would have paid the amount at that time only. And also I want all the details of my account that how come my amount comes till 8, 815/-, if all the charges have been reveresed at that time only and I have not been using the card since this issue has happened. This is amount is no where concerned to me, as for me I have tried many times to clear this issue at that time only by reaching your customer service executive and also through emails from that time only, but it took this long time to reply back to my grievance when the amount has become 8, 815/-, sorry to say that. since the time this issue has happened If you wanna reach me to explain me you can call me at 9949014740 anytime.
Thanks | Regards...,
Sareen Bhaskaran
&-- Original Message &-
From: "[email protected]"
To: Sareen Nair
Sent: Friday, July 18 12:00:17 PM
Subject: Re: Fw: PLEASE HELP ME OUT
Dear Mr. Sareen,
We refer to your email dated July 16.
We wish to inform you that the Family first Policy on your Card account has been billed as per your consent.
Please note that the Policy has been cancelled and the refund of Rs.273.20 has been provided by ICICI Lombard after the deduction of short-term charges.
Please note ICICI Lombard shall from the date of receipt of the notice cancel the Policy and retain the premium for the period this policy has been in force at the Company’s short period scales as mentioned herein below. No refund of premium shall be made if any claim has been made under the Policy by or on behalf of the insured.
Period on Risk Rates of Premium Retained
Up to 1 month 25% on annual rate
Up to 3 months 50% on annual rate
Up to 6 months 75% on annual rate
Exceeding six months Full Annual Rate
We also wish to inform you that One For Free of Rs.4000.00 has been reversed on your Card account dated 08/11.
We would like to inform you that we will not be able to offer any reversals on the card account. We request you to clear your outstanding balance of Rs. 8, 815.33 to enable us to zeroise the card account.
You may also quote the reference number 00140915178, in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Manager, Client Response Unit
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Sareen Nair
07/16 03:28 PM
To: [email protected]
cc: [email protected], [email protected], [email protected], [email protected], [email protected]
Subject: Re: Fw: PLEASE HELP ME OUT
Hi Anil,
Hope you remember me and my email regarding my greviance with Abnamro bank (below you can check). Just to let you know that no one has got back to me after my complaint. As informed earlier I lost my time, energy and money in settling this issue, as of no response from your end, thought to keep quiet as bank is not taking in interest in my complaint. The amount of 1000/- change something as now come upto 8000/- change, and one fine day one of your customer service executive, Amit from Delhi has called me on my mobile started threatning me for the payment. He was giving warning that he will sent legal notice, etc, I told him to do whatever you like. Now my question is, is this really my mistake, I informed to you people about my griveance with bank and you people never came to me or helped me out and suddenly out of nowhere, when the amount became big started calling me up for the payment. For me I feel really bad for being associated with Abnamro bank, till now no other bank has treated me like this, before joining your bank we are like god for you, once joined you care us as shit. I have seriously advised all my company staff, friends, clients, customers, etc to not to have any links with this bank and I am also going to post my grievance in all the national newspapers and then I will see whether your bank will do anything on my issue or not. This just because your customer service people has not been trained to how to deal with customers, because of some misleading information this issue has come to till this extent.
I request you to kindly interfere in this matter and resolve my issue at the earliest. Hoping for a favourable reply from your end.
Thanks,
Sareen Nair
9949014740
&-- Original Message &-
From: "[email protected]"
To: Sareen Nair ; [email protected]
Cc: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Sent: Friday, November 16 12:39:22 PM
Subject: Re: Fw: PLEASE HELP ME OUT
Dear Mr. Nair,
Thank you for sharing your concerns.
I am referring your complaint to Rozina Sehgal, Head - Communications to address the same.
I assure you that we will get back with a resolution within the next three (3) working days.
Regards
Anil M. Rao,
Head - Service Delivery,
Consumer Banking,
ABN AMRO Bank,
India
Sareen Nair
16/11 06:20 AM
To [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
cc
Subject Fw: PLEASE HELP ME OUT
&-- Forwarded Message &-
From: Sareen Nair
To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Sent: Thursday, November 15 6:34:56 PM
Subject: PLEASE HELP ME OUT
Hello,
PLEASE LOOK INTO MY GRIEVANCE AND HELP ME OUT OR ELSE CANCEL MY CARD IMMEDIATELY.
I have very serious issue to complian, my name is B. Sareen, my credit card number is 5415 3824 0032 8688, my date of birth is 06/04/1979, and my residential address is H. No: 8-4-369/202, Banjara Nagar, Near JK Sahil Point Hotel, Mothi Nagar, Hyderabad 50018. I received your monthy statement with total amount due of 5241/-. I tried to call the customer service in this regards, but no one helped me out, instead I called almost 15 times, but still no one even bothered to help me out and instead putting me on hold for more than 10-15 minutes, all the time, just sheer wasting my time, my money, etc. I justed wanted to know is this is the way you treat you cusotmers. I never faced a problem from any bank till now. Really, I am very much ashamed to say I am holding ABN Amro Bank card, and I felt it like that today. When your customer service cannot help me out, please SHUT THIS DEPARTMENT.
Coming back to the issue, I wanted to say I have never used the card to get the billing of 5241/-, instead without my permission I got free flight ticket tkts billing of 4000/-, and without my permission an insurance amount has beed deducted. I am clearly saying I would not be paying any single amount to Abn Amro bank apart from which I use and I am going to request all my friends, my company, etc whoever using the card to cancel it immeidately and i am working as marketing manager, i know i can do it easily. Please sort out my issue asap, you can call me on 9949014740 after 1:00 PM IST, I will be available on my mobile. I am repeat my words once again, i would not be paying any single money when i have not used the card or else if you cannot help me out, please cancel my card.
Thanks | Regards...,
Sareen Nair,
9949014740
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This message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587, including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
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