Sir,
I had taken Rs 20, 500.00 on my credit card by cheque. In the month of may i have asked customer care that i have to pay all my dues with all charges one time, he/she replied you need to write a letter to our noida branch to preclose your loan account then i will tell you, how much amount you have to pay to clear your all dues. I have done same thing, as per suggestion, written a letter to noida branch. After some days again i asked customer care that how much amount i have to pay to clear my all dues and to close my loan account, he/she replied we have received your letter and you have to pay Rs. 19877.00 to clear your all dues and after that no any due will be on your card. I have confirmed it 3-4 times from that executive, he said yes sir your all due will be clear if you make a payment of Rs. 19877.00. Then i have made payment of same amount as you said on 28th May. Afterthat when i received statement of June it was showing total due amount Rs. 17856. I have asked customer care that why it is then he said you have not to pay this amount it will be revert in your account and given Ref. No. 08061500824. Again in the next month of next month statement it was showing Rs. 230 due then i have asked customer care why you are harassing me, why this amount is charged if i have not made any transaction then she replied it will be revert in your next bill and given reference no. 08071000596. Again in this month statement previous due amount is charged with late payment charge. I have again contact customer care then once he replied your loan account could not be closed because your letter was not received in the month of may and letter gone back. Second time executive called me and said Rs 230 is financial charges imposed on you because you have made payment of Rs 1050.00 on 1st may and your due date was 30th April.
On 30th April i had contacted customer care and he said that if you will make cash payment of due amount by tomorrow morning then no any extra charge will be impose on you and so on 1st may morning i have made cash payment. From last two month all executives are giving me different different excuse. My credit card number is 5425051702551341.
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