Dear Concerned,
It’s been around two months, my request haven't been resolved yet. You are requested to investigate the below mentioned points which are totally valid and need to be resolved on URGENT basis as delay in customer service doesn't give good impression of the bank to its customers.
On 26th Aug'08, I had made a complaint to ABN AMRO BANK regarding the charges of Rs. 1307.34. This transition wasn't made by me and here I was failed to understand that why those charges were there in my billing statement. This goof up was reported to the customer service center through a call (Reference nos.00136492501 & 08082901878) and a hard copy was also sent through courier to the bank. Due to this pathetic customer service, I decided to cancel the credit card so i spoke to the customer care and made the cancellation call.
Apart from that, another concern is a sums of 4000/- rupees which have been added to my account as a holiday package's charges. Actually few days back I got a sales call from ABN AMRO BANK for a holiday package but as I wasn't interested, I didn't even give any kind of confirmation to the sales call. Then, along with my card cancellation request I got to know that they have added Rs 4000/- in my account for the same holiday package which I never requested for. AS soon as I got to know the same mistake I made a call to the customer care (Request Ref.8100827819) and asked them to reverse the unnecessary charges. As you can understand, a sales call only is converted into the sale once the caller gets the confirmation from the customer side with clear communication. The Card cancellation request (Ref.:A23 /RTPO/ 29/09 / 0282062722091121006) was received by me today itself but it shows that I need to clear all the due to close my credit card.
Please note that the same sales executive (Holiday package call) assured me that the sale won't be confirmed until unless the customer gives the card expiry date and the card number. As I was not interested in the same holiday package I didn't give any thing to him for the confirmation, then how can they charge for the same?
As we all can understand that Rs. 4000/- is not a small amount, please help me to reversed tha same on URGENT basis.
Please have your involvements to resolve the same issues with ABN AMRO BANK. Your kind consideration would be highly appreciated and would also be grateful.
Many Thanks in Advance.
Regards
Vijay Kumar
ABN AMRO CARD No. - 5415-3824-0279-5207
Contact Number- 9999786498
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