I have ABN Credit Card bearing Number 5425051308465011, in February I got call from ABN AMRO Executive that they are upgrading my Credit Card from Silver to Gold. I had denied the call centre executive for upgrading card to gold from silver and not to charge any membership fee, but still they had upgraded and charged the membership fee of Rs. 2500/-.
When I spoke to in the month of april for reversal of membership fee and they have confirmed they will be reversing the membership but asked me to pay Rs. 3400/- and they will be reversing the membership in the next coming month. I paid Rs. 3400/- in the month of March.
In the month of may also they have not reverse the membership fee entry and subsequently I reported to the call centre and stopped the payment and ask them to cancel the card.
In the June instead revesing the membership fee again they have charged Rs. - as membership fee
In the month of July billing again they charged Rs. 2500/- as membership fee and reversed Rs. -
In the month of september they given my account to recovery agencies and they followed me for the pending payment, which is wrongly debited to my account. On the deniel of wrongly charged excess amount payment they behaved very rudely and created mental distrubance to me and forced me to settle the account. When I explained them the excess amount charged to my account they verified with the bank and came back in the month of December asking me to settle the account forcefully. I had paid Rs. 8200/- to close the account in December. Actual Amount I suppose to pay is Rs. 3, 893/- due to force, coharsin and mis behaviour of collection agents at my work place and residence which created mental disturbance and also creating wrong image in my neibhourhood and at work place. So finally I paid excess amount of Rs. 4207/- and close the account.
And the above account closure was done in the month of December, but ABN AMRO Bank reported to CIBIL on 31-08 that I settled the account in Aug and due to this wrong information my credibility is at task. I am unable to get any loans from any Bank.
Please kindly look in to the above given details which clearly shows I have not settled my account I had closed my account paying excess money.
So kindly show the way how to change ACCOUNT STATUS: settled to Close in CIBIL. Which will allow me to get financial aid from the banks.
thanks & Regards...
Kasam Srinivas
Pan Card No: AFGPK2117R
9866013508, 9246373508
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