Hi
This is to keep you informed and to seek your help in regard to the problem i am facing with ABN AMRO Bank Loan Dept. since the grant of PL of Rs. 368211/- as on 14/11/08.
Even after repetitive complaints through mail and written and Face-to face i haven't recived any addressal from the banks side till now.
It started out when i noticed that i was charged Insurance Premium of Rs.13211/- without my knowledge and the same was deducted from my Total loan amount.
When escalated to the Loan Dept - Jay Chawla - (((Senior head of loan Dept. - Taking concerns in absence on Neetu Narula))) - he was not interested to listen to me. He was accompanied by Jatinder Shokeen - (((Business Manager - Personal Loan Dept. - Mobile# - 91-9899991538))) who states that he was on the phone line when confirmed before making me a member of the insurance coverage. As per him, Deepali Sharma (((Tele-service - Who offered me the coverage and tried forcing me into it stating it is MANDATORY))) called up and he was on the conference line when Deepali took the YES from a female person on line as i (Munissh Ahuja) was driving the car.
My Details -
Munissh Ahuja.
Mobile# - 91 9811654947
Loan A/C# - 9495094
Serious of complaints filed -
Complaint# - 3102 - 14/11/08 - Bank By Service of ABN AMRO Bank.
Complaint# - Email complaining the same on 14/11/08 to - [email protected] - Ref# - C283200811143102
Complaint# - Email complaining of NO Addressal done yet PLUS Informing of receiving from the Insurance Co. sending me the certificate of Insurance date-11/11/08 delivered on 19/11/08 - Ref# - C283200811143102 / R283200811220369/ C283200811283373
NOTE - ABN AMRO Loan dept. sent me the application's photocopy having my father as a nominee, who is someone I never nominate.
I even sent a written document stating the same during these e-mail conversations.
After these e-mail correspondence i visited the bank as NO ONE bothered to get in touch with me. In the Barakhamba Branch i met Shikha Saxena - Team leader - Customer Services, Consumer Banking, India.
She convinced and assured me that i will get the complete sum refunded. She even took a written CANCELLATION application of the insurance.
But unfortunately that also did not helped. Therefore, i am requesting you to look into the matter and sort it out asap.
Thanks,
Munissh Ahuja.
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