HI My name is Rathish Madhkada
i have a complaint regarding the head service department of ABNAMRO bank
firstly they are not prompt in responding to the query and there is no time frame for their response
they reply as and when they like.
This complaint is regarding payment on my credit card
i had made a transsaction on the credit card
and dropped a cheque in the sky pack drop box well before the due date
and left to my native
aftrer returning from my native i see that the amount is still not cleared from my bank and by then
the collection executive had called and informed me about the payment dues
i explained the whole issue to him and he had appologised and informed that to make a payment immediately so no charges are levied.
later i se that there are latepayment fees and intrest charges charged to me
for which i complained to the customer care
since i did not receive a fair reply from the customer care i had esclated this case to the head service department
i have been exchanging mails with the head service department for a month
till date they are not ready to resolve my query
i would like to esclate this issue to a higher level as the person replying from the head service department is a useless person with some mental disorder who is not capable of handling complaints
i would need someone fromt he higher level to look in to this issue
and i am also looking for the contact number for the banking ombudsman to take up this isseu further
lastly - this is not the first time these people are charging me like this
regards
Rathish Madhkada
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