This is what I wrote to ABN Corporate Service department. The issue is still in NOT RESOLVED state after filing i.e. June 1 :(I have doing numerous followups and very frustrated by ABN people's attitude towards "Making things Happen". By the way, this also happens to ABN's slogan after their merge with RBS :(
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From:
Date: Sat, Aug 8 at 12:20 PM
Subject: How ABN Amro services its Corporate Customers? A pathetic story.
To: [email protected]
Cc: [email protected]
Hi,
Here is the summary of the problem that I have been having with ABN Amro.
I bought MF (portfolio having folio number 5013268/46 - ING OPTIMIX
ASSET ALLOCATOR MULTI MANAGER FOF SCHEME - DIVI) through ABN
Representative for Headstrong.
I sold this MF on May 4.
I filed a complaint on June 01 as redemption amount not received.
Complaint #R283200907033054, R2832009060115179, R283200906095686 (Do
you know why you issued three reference numbers for the same issue?
You need to re-think on How you operate Customer support system. May
be you need to consult some IT Professional to take a look at your
support system).
Dialog (email phone) with Customer support went on for more than two
months with no sign of problem resolution from ABN Amro side.
While interacting with Customer Support, I realized that the Support
Executives hardly take things seriously, do not carefully listen to
customer's problem, lacks attention to details resulting to questions
on trying to understand problem again & again and most importantly
lack of will to address the issue to the resolution.
Its now more than THREE months and I still did not receive my money.
So I am escalating the issue through this email and if this escalation
does not solve the problem then I will have no choice to knock the
doors of Consumer Court and Notify the media (Internet/TV/Print) on
"How ABN Amro services its corporate customers? "
A frustrated and dissatisfied customer,
Rajesh Gheware
PS:
CIF Number : 1427726
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