This is regarding my ABN AMRO ONE Card (no. 5415 3824 0153 2668).
Way back in the month of January'08, I have been lieved with a charge of Rs 5000 (Rs 4500 membership fees Rs 500 as joining fees) for a special holiday package.
I informed your customer care department to remove it as I was not interested. They assured me for the same but the latter bills always had the mention of the amount. I continued to inform the bank and also was making regular payments.(above the minimum amount due) to ensure that my balance amount comes under the permissible limits till May'08.
Then I decided not to pay till the time the matter gets resolved. The same I conveyed to the Bank executives and Collection Department on numerous occasions. After 15-20 days, I received the call from NOIDA. The person was the Nodal Officer and en quired about issue. He then told me to write a mail at [email protected]. After that I didn't received any call regarding my complaint.
On the various occasion, I receive that call and everyone gives verbal assurances with varied alternatives with no result.
Just 05 days back, a person (Mr. Sameer) as Manager ABN AMRO - Credit Cards called me up and told that card is blocked permanently. He told after deducting the required amount my balance is coming as Rs 16, 000 which I agreed to pay in 02 Installments. I told him that I shouldn't be a settlement as it was not my fault. He agreed and told that the case will not effect my CIBIL records. He also agreed he will be giving in writing.
Sir, till date I am waiting for his mail and when I called up the same number I came knew that it was a PCO.
I am tired of all the follow ups. I don't know where to do and where to complaint.
As I have been made defaulter in CIBIL with no fault.
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