Dear Sir,
My name is VAIBHAV CHAUHAN, I hve an abn amro freedom Credit card (5415 3823 1414 1409). almost 2 yrs back i had purchased thru kingfisher airlines an air ticket, due to some site problems i was charged thrice on my credit card according to my credit card bill, i had contacted immediately after the transaction to abn amro customer care & notified them about this for which they told me to contact the merchant (kingfisher) & they wil notify them (abn amro) to reverse the amount & charge only for 1 ticket instead of 3, i did tht & customer care of kingfisher confirmed me via email of which i have a copy that they had charged twice only & the reversal instruction of 1 ticket has been sent, they also gave me the transaction detaila via an attachment in their email, i did forward that attachement to abn amro, bt they did charge for 2 tickets in my bill & till date they have been leving finance charges on me evrery month since last 22 months, their reply to my mail was that merchant is responsible & i have to pay for it, i did pay for 1 ticket & have been payin for all the transations that i did since then bt not for that extra ticket, now that ticket amount the finance charges have totalled upto Rs.13000 approx. Their people have been constantly harrassing me with phone calls to pay the bill, one time it happened they called me continously for a week every day 2-3 times & kept askin for money, last month they called me & said that if i pay the min amount due (around rs.500) they would reverse the whole finance charges & amt of that extra ticket,
i did that but they dint do it & sending bill with the same amount finance charges of that month, i have stopped using that card since last 6 months, I the copies of the mails i have sent to abn amro & their replys also..PLS HELP ME IN THIS.
THANKS,
VAIBHAV CHAUHAN
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