Sir,
I have given my Nokia N72 phone with display problems for servicing on 09th june to unnati customer care, subhash nagar shopping centre, shastri nagar, Jaipur. my nokia n72 is in warranty period. The Nokia care centre engineer tell me come on 11th june and collector your phone. On 11th i go at nokia care and give my job sheet to mobile delivery counter attendent and i wait for my mobile, i wait one hour on the counter but no response give me by attendent. after one hour i tell again to attendent sir where is my mobile then a attendent something search on computer and tell me, your mobile is not repaired here, can we send your mobile to delhi for 15 days. the attendent no give me reason, why send to delhi my mobile and the 15 days are very long time for me. at that time i am very urgent work in my office so i tell send it delhi but tell me nokia. if jaipur care centres are not able to repair my mobile then why established in jaipur. and tell me 15 days are a very long period for a man and in this time a mobile is a very useful and important for a person and without mobile my contact persons are cannot be contact me so i have some losses and now i am not able to purchase a other mobile for 15 days. Is this kind of incompetent service expected from a company like Nokia. Henceforth I would advice people not to take any Nokia set which choosing for a new phone. My service job sheet no is 084434038/080609/41.
Regards,
vijay kumar sharma
tel. 0141-2220928 (Res.)
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