Bharati Airtel Ltd
Dear Sir,
I have Mobile bearing No. 9818698119 which is post paid. I told you to close this number since I wanted pre-paid number. From your side a call received by Suresh Chandra on his Mobile No-9313869105 (Suresh is my relative and he use this No. on my behalf). Whom so ever he talked about this and he assured to convert it into prepaid.
For this work, I went to your Ballabhgarh outlet. That day server was down so that I deposit Rs-125 for clear you bill and they refused to take id proof. During this period, I had a talk with Customer Care many times but could not get any information and you added Rs-999/- in the Bill for the next three years and I was deposit the full amount.
I want to know that how can you charge three years advance from the customer? I also requested to charge Rs-149 for one month because my post paid plan was Rs-149 pm and still you were trying to recover the whole amount. My Mobile has gone out of order and you also closed my Mobile Number without giving me any information. In spite of this, you threatened me to file a Court Case against me.
Now I had deposited the full amount vide Receipt No-102-12940500 dt-19/03/09 and still you are not making my Mobile functioning. if you will not make my Mobile functioning, then deduct one month’s rent and return my money back.
Thanking you
Your faithfully
Manoj Kumar
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