This is regarding an issue with Nokia N79 Handset (IMEI No-356387027457242) which I have purchased on 16-05-09 (Saturday)
round about 9:00PM from Hot Spot Sec-17, Faridabad. When I inserted my sim card at my home in the phone, a message appeared
and phone gone in Offline mode automaticaly. Next Day was Sunday and I didn't have choice untill wait for Monday.
Monday arround 1:30PM (18-05-09) I visied Nokia Care located at Nehru Ground, Faridabad. After all inspection they asked me
to submitt the phone for software upgrade and committed delivery by evening 6:00PM (Job Sheet No-106433527/090518/47).
Same day I again visited Nokia Care, It was told to me that the problem is with the Hardware and not with the software and it
need to be send to Nokia Head Office, Noida and committed delivery by 15 Days.
After 15days when I again visited then found a swap of another "Used N79 Handset" with different color (Grey) and bad
condition. After a worst debate I was again asked for another 8 to 10 days to get back my Handset by the representative.
And then after five days I got a call from Nokia Care Faridabad that Nokia doesn't have N79 in Stock and I will have to
compromise with same Greay Used Handset which was offered me earlier.
I am in touch with Mr. Pankaj Bhangar (Manager Nokia Care Faridbad) for last 15 days but not got any appropriate answer.
I am a business man and using Nokia for last eight years on the basis of the performance, support and service. I was your
happy customer since then. The act of customer support and feedback from Nokia has forced me to go to CONSUMER FORUM as it is
effecting my business and daily activities. Since I can not wait anymore thus request you to either refund my money or
provide me the new working handset, failing to which legal formalities would be done.
As Nokia is of world class brand and belives in customer will appreciate my concern and my losses.
Waiting for your early reply action
Thanking You
Nasim Ahmad Saifi
919811616137
Vertex India Products
M.C.F-3434, Lane No-15,
Sanjay Colony, Sec-23,
Faridabad.
0129-4037707
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