I placed a Nikon D40 SLR camera on Indiatimes online shopping site on 02nd Jan, 08. I paid through a ICICI bank cheque. The total value of the order Rs.7785.00. The money was debited from my account on 7th Jan 08. After all the drama of amount received and amount verified, next comes the hardest part "Delivery".
I started to call the customer care enquiring about the product after deduction of money from my ICICI account, I got a mail mentioning that the product is not available due to "Out Of Stock" and hence the order is being cancelled.
When I placed the order it was clearly mentioned on the site that the product is 'in stock' and also still at the site (www.shopping.indiatimes.com) the same product is available for sale and it is indicated the product is 'in-stock'.
Now I am waiting for refund from two weeks and the customer care people say that " It will take some time" for them to refund.
The problem that Indiatimes is not at all bothered about all this.
MY REQUEST TO ALL ONLINE BUYERS IS THAT -- THEY SHOULD PREFER 'CASH ON DELIVERY' METHOD RATHER THAN PAY IN ADVANCE THROUGH CREDIT CARD.
My strong feeling is that the product price has been mentioned wrongly or the product price would have gone up since it was posted. The merchant is reluctant to honour the commitment and Indiatimes go hand in hand with the seller. The money thus received can be utilised as a temporary working capital for 30-40 days. Advantage the merchant and Indiatimes.
BUYERS BEWARE OF THE FOLLOWING MERCHANT
The deatils are:
My order No.:110914385
Sub Order No.:1128007
Product Name: NIKON DigitalSLR Camera 18-55 Lens- D40
Item No.: 1650794
Merchant Name & No.: Teknix - RO - Self COD (100724)
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