I have purchased Nokia 3110c mobile, from the starting onwards there was a problem with the sound I hardly hear any sound even in pin drop silence environment, so I started listening to it with loudspeaker which was also most disturbing with very low voice.
I approached Nokia care at Ameerpet, Hyd to get it serviced, they opened the instrument for the check of the defect and said it is required to change the ringer (device) in it and it costs around 700 rupees (I still had warranty then). I din't get service then, and when returned home even the weak loudspeaker stopped working. This is the servicing quality with the Nokia care people.
The above said is nothing when compared to the one Iam going to say now.
After that I went to Nokia care at Secunderabad, they said they will replace the ringer (device) without any cost (as there was warranty period), I dint backup my contacts or any data that was in phone's memory because only the ringer has to be replaced. The next day they called me up and told that the phone is repaired and is ready for the delivery.
When I reached there to pick my phone, in addition to the earlier problem, another problem was raised, my mobile was not even getting power on, that was disgusting, I argued with them for the poor service, INSTEAD OF REPAIRING THE PROBLEMS, THEY ARE CREATING NEW PROBLEMS.
Then they said the phone has to be sent to the Nokia company to get it repaired and it takes 15 days, and they dint give me any alternative phone.
I got my mobile repaired after 25 days with the software change and all my personal data lost, mainly the contacts and some imp info.
I only know the importance of the loss of information, mainly the contacts.
ITS BEEN VERY DISGUSTING AND AWKWARD with the successful mobile company in India like Nokia company for its very poor customer support and service.
I advice Nokia to recruit proper technical people atleast if not the best.
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