I bought a Nokia handset 5130 from The Mobile Store, Gopinath Bazar, Delhi Cantt on 19 Sep 09. It stoped functioning on 23 sep 09. Lodged complaint with Nokia care centre, Jail Road, Hari Nagar on 24 Sep 09. The CCE kept the handset for repairs. No action on 25 & 26 Sep 09 except for keeping us on waiting for hours. On 27 Sep the handset was returned with a promise that it has been repaired. However it did not function. Again on 03 Oct the set was kept by them for repairs at 1200 hrs with a promise to collect it at 1700 hrs. When we went there at 1615 hrs the office was closed. On Monday 05 Oct 09 we have been told that the handset will be sent for repairs/replacement and collect it after one month.
absolutely negative attitude of your staff.
Will you look into the matter please.
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