Dear Sir,
I had purchased a new mobile model #5130c-2 on 23rd March (express music), and have guarantee and warranty period. On April 29th, my mobile automatically got switched off, what I thought was because of no battery backup, hence I charged the mobile for an hour and then I switched on the mobile but it did not turned ON. Mobile is important in my life because my field is marketing field.
I went to Nokia care centre EDGECOM, #86/1 Maruthi Complex 1st main, new thippasandra HAL 3rd Stage, Indiranagar, BANGALORE- 75. Date: 02/May. Job Sheet Number: 303465550/090502/77. After preliminary check from their side (FLASH Testing) they told me, it would take 12 working days since they have to send the mobile to NOKIA service centre at NOIDA. On May 2nd I handed over the set to above mention the address, but still have not got my mobile, I am fully dissatisfied with the services and need to get my Phone Replaced as soon as possible. Past 3 weeks I keep calling the Ashwin of EDGECOM Service center and every time they give a new excuse and a new problem in the phone (hardware problem, mother board issue etc). Still I don’t see any progress in their work.
I had spent considerable amount of money to purchase the mobile and now I don’t have my mobile.
I request you to immediately give instruction to replace the set. Again problem comes I can't wait more than a month.
Kindly do the needful at the earliest.
Thanking you,
Yours faithfully,
Saravanan
9008866996.
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