To
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia 5310 (Express music) set Colour Red & Black Batch no. 356870028734180
We are shocked to bring to your knowledge that we have recently purchased the above-noted set in Feb’ 09.which is infested with certain technical problems. The Memory Card datas are vanishing automatically. Then after removing and reputting it, the datas come back. The phone also hangs. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
Naresh Kumar
91-9899200488
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