Nokia - 5310 Xpress Music
Damaged Phone

To,

Head Customer Service

Nokia

Hi,

I bought a Nokia 5310 Xpress music phone from a nokia store in mumbai (mulund) in April.

Within 10 days time the phone started to hang and used to switched off at will.

Upon contacting Nokia care in Delhi (Dwarka) where i live they said an old version software has been uploaded in the phone. On my asking them to replace the phone, they said it cannot be replaced but the software can be upgraded in the same phone. I agreed and got back the phone in 10 days. Now after using the phone for just 2 days the phone gets switched off at will again.

I really want to understand what kind of phone nokia such a BIG BRAND manufactures. OK one can understand that some cell phones can be faulty but its your duty as a companny to ensure the phone is replaced with a new one. Now clearly as a customer who has paid a hefty amount would want my phone to be replaced as soon as possible.

regards,

Sai Narayan

C4B, 209, Janak Puri, New Delhi - 110058

9811520336