Dear Sir
I Yathish sending the details of the problem with Nokia Care Centre for getting a faulty Transceiver repaired. Since I purchased a Nokia 6085 Model Mobile on 03 October and till date I have not got the transceiver repaired or replaced. Purchased mobile from Global Access Bangalore and used the transceiver for almost 2 months faced problem with Blank display and gave it for Nokia Care Centre Clarity Cells Rajajinagar for repair on 15 Dec and till date I have not received the Transceiver and details are mentioned below. After roaming several times to care centers and calling them several times to both Care Centres, South Regional Office, NOKIA
Mr Ajith Manager Clarity cells assures that he will give back the transceiver in 10 days from the date I gave the transceiver for repair again when I call him he takes again time and this is happening from the day I gave him for repair.
On 20 Jan he said the model 6085 is stopped and I will give you a new 5200 series mobile and you can come and collect by evening but he gave the transceiver with no accessories such as battery, earpiece .and camera nad display clarity was very poor and he said get it repaired by tomorrow and he got job sheet signed and in 2 days you can collect the accessories battery and earpiece but I didn’t get any battery or repaired set and he issued 2nd job sheet on 14 feb by asking to give my set back with same 6085 Model.
Till March 23th again he used to postponed and some time he was not picking the call same time whenever I visited care center and with Mr Mohan from Nokia South Regional Office Bangalore I was explained the issues happened then he gave the 6085 Model mobile and here audio clarity was not at all good again he said tomorrow I ll repair and with this version of software sound clarity is this much and got signed Jobsheet and sent me back but nothing happened again March 25th he issued one more job sheet and till date I have not received any transceiver.
Details of Job sheet is mentioned below.
Clarity Cells
#342, Dr. RajKumar Road, 6th Block
Rajajinagar, Bangalore
Contact no. 41672112
Email: [email protected]
9844256222 (Ajith Manager) Clarity Cells
Job Sheet Details
Job sheet No.1 : 202343506/071215/9
ESN /IMEI Number : 358061011553039
ESN / IMEI Number : 358061011553039
Product Code : 0538183
Phone Model No. : 6085
Job sheet No.2 : 202343506/080214/20
Date : 14 feb
ESN /IMEI Number : 354848017637673
Product Code : 0535510
Warranty Ref No. : APAINY104275266
Nokia Care Contact No. : 30303838 / 1800-425-3388
complaint ID : 2-2V8xjx
nokia.co.in/support
9844256222 (Ajith Manager) Clarity Cells
Job sheet No.3 : 202343506/080325/43
Date : 25 March
ESN /IMEI Number : 358061010993368
Product Code : 0540311
Warranty Ref No. : APAINY109012311
Nokia Care Contact No. : 30303838 / 1800-425-3388
Target Delivery Date : 10/Apr
Nokia Fault Report Status:
An email sent several time but no reply and this is the first email.
From: Yathish [[email protected]]
TO : '[email protected]'
Dear Sir,
I have given faulty transceiver for service on dated 15 Dec. If its ready please let me know the status of Transceiver.
Please find the details of Transceiver
The Job Sheet Number : 202343506/071215/9
ESN / IMEI Number : 358061011553039
Product Code : 0538183
Phone Model No. : 6085
Awaiting your early reply.
Warm Regards
Yathish
Know please arrange and give back my money which I have paid for the mobile.
Awaiting your early response.
Regards
Yathish HS
9986003123
0 comments