Dear Concern
I have purchased this set on 28 april and this is my third nokia set, but this time i am very much harrassessed with the services of nokia care, new sanganer road, jaipur, rajasthan.
On 19th of june i had reported the problem of data disappearing from the memory card and phone hanging up and some times the data coming again and some the switches not working after switching on and off and some times working. this problem persisted even after formetting the memory card.
technical department on this note, formeted the set and given me on the same day, after that i realised that the settings are changed in my mobile. And some old problem still persisting like switches not working after strating. Most peculier that after the repairs flast time and shutter speed of the camera differed result dull photographs form this 3.2 carl zeiss lences.
much of my surprise that when i again reported the problem on 26th of june, initially centre people starting to ignore the problem i was made to refer different people and they were not able to see the problem, then all of sudden they realised that flash is to be changed.
Since i am a person from engineering background from REC Jaipur, i told that the problem is the differnt timing but every thing is working. i was told by one of the staff at nokia care center new sanganer road that they do not feel that i have some technical background.
Also they said that they had updated the version and this was the reason that settings were different and they can not do any thing if they revert to the original settings then the set might go dead.
At present i have not tried memory card in in this set after the repair.
I feel helpless and harressed by your staff and also without any of my fault i have to compromise the quality of the set (such expensive set).
Requesting for the redressal of my problem soon.
Regards
TARANG BHARTI
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