Sub: Battery Draining problems since the purchase of Nokia 6500 Slider.
Dear Sir,
Ref. above subject please note my complaint and facts as mentioned below-
- I purchased Nokia 6500 Slider, vide bill no. 2005 dated 26-01 from Quick Teleshop, Bhavnagar.
- I observed that my battery drained out same day, upon which I again re-charged it, but observed the same problem.
- On 02-02-08, I visited your nominated authorized service centre M/s Krony Systems, Bhavnagar, after examining my handset, they told us that the battery is faulty and that they will give the replacement. I gave my battery Model / Type no. BP-5M, No. 4620407513I10124948:0670509, vide their job sheet no. 160434038 / 080202/ 12 dtd. 02-02.
- Finally I received my battery after 30 days i.e. on 03-03, duly replaced vide Battery No. 393 213 804 462 034 7241 :0670509.
- Same day I charged it and again to my surprise observed the same problem getting drained out within few hours.
The above observation, and facts shows my mobile phone itself has such fault due to which
my battery drains out immediately. Further, your so called nominated authorized service center failed to locate exact fault, and due to their wrong conclusion unnecessarily they replaced the battery thus delaying the matter. This conduct of yours have put us into lots of trouble and due to which I am deprived using my mobile from the very first day of my purchase. My handset ‘all call duration’ shows 6Hrs, 19Min, 23sec.
As a customer I am not at all satisfied by this product and very much astounded by such service center where due to wrong conclusion I had to suffer. I request you to end this matter by accepting this faulty mobile instrument and give us full refund amount immediately upon the receipt of this letter, failing which I will be constrained to take legal action for the loss incurred due to this faulty handset.
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