To
The Senior Manager,
Nokia India (Customer care)
Dear Sir,
I am G. Raychaudhury from Kolkata, India. Being a regular user of Nokia products, I have purchased a Nokia 5310 handset on 6th June.
From the third day I was experiencing 'starting problem'. After some days, the handset refused to start but after 3 more days it started nicely. This was repeated twice after a gap of 3/4 days. Then, it permanently refused to start and showed a message - 'contact service'.
I took it to Nokia Care, where they could not repair it and so send it to the service centre at Delhi. The same is lying there till now.
[ IMEI No. - 353204036900158 dated July 4th] AND [Online Job sheet no. - 268504886/090707/03 ]
Firstly, I am told by Nokia Care that all my valuable contacts will be lost due to formatting/updating software, for which I have to suffer irreparable loss.
Secondly, I cannot use the phone for two months now, so the purpose of purchase stands defeated.
Thirdly, I came to know subsequently from some other users and local shopkeepers that the 5310 model is much complained against due to the aforesaid problem they are getting.
Lastly, after duly purchasing a new phone nobody would like to use the same if it makes a tour to the service center so early.
I had a telephonic confabulation with Mr. Kumar of Delhi's customer relation department, who did not pay heed to my cause. I am also awaiting reply from the Board of Directors at Finland, whom I have sent a relevant mail.
As such, I would like to request you to kindly provide me a replacement phone or a new phone of some better model for which I am ready to pay the difference amount.
I will be happy if you respond early. Hope to see that NOKIA maintains its worldwide reputation. Thanking you.
Gautam Raychaudhury
Address: 15A, Kedar Bose Lane, Second Floor,
P.O. & P.S.-Bhowanipore, Kolkata.
Pin Code -700025
Cellphone: 919474422645
email: [email protected]
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