Ref: A. Job sheet No. 130434038/080421/30 dated 21/April of Microworld MSD, LF-2 Mansarover Complex, Bhopal
B. Purchased from THE MOBILE STORE vide invoice No. MP/01372/00001/4557 dated 06/04 at Essar Telecom Retail Ltd., B-16/ Indrapuri BHEL Bhopal.
With reference to the above I wish to again bring it to your kind knowledge that I had purchased the said mobile set on 06/04 from above referred Mobile Store outlet.
From the day I started using it, it started malfunctioning of switching off automatically.
On contacting Mobile Store they gave a flat answer that this is customer’s problem & he has to contact manufacturer’s authorized service center as they are helpless.
So I went to said NOKIA care center. They took the set for a day & returned saying that they’d rectified the bug.
I started using it only to find that problem was still as it is.
Again I went to NOKIA & this time they said that they will examine the set and send it for replacement to the company, which will take some time.
I had no other choice & being exploited fellow customer, I abided by them and gave set to them.
Since then it’s almost a month & I’m still without my set.
I wander that a company like NOKIA, which I think has largest mobile market: can make customer suffer this much.
After paying so much amount over a new mobile I still have to wait to discover it in my hands; working fine. It would have been better if I had put that money in bank as mobile prices are declining day by day & I’m not getting worth of my expenditure.
Anyways please look into the matter and get my set replaced or arrange to refund my paid amount.
Regards
Vivek Kr. Soni
Its almost two months and still I haven't recieved my set
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