This it to bring to your notice the Pathetic service which is provided by Nokia after sales. I had bought a new Nokia E51, and within a month of purchase (date of purchase 23 june 08) its display went blank and since then after submitting to Nokia center I am still waiting for the replacement of my cell phone (To date it has been more than 22 days). I submitted my cell phone to The CarePoint, Jayanagar, Bangalore. (JobSheet No 3907) on 22nd of July . and was informed on 28th of July that my cellphone is beyond repair and would be replaced within 5 days. And since then I and my associate have called the center almost 1000 times and everyday I hear the same response, ‘it would come by tomorrow’ . Do you expect a customer to be without a cell phone for a month, during sales you can get a handset in 1 hr and post sales it takes a month to procure the same handset? This is how nokia is expecting to serve a business series phone, well if that is the case it clearly reflects on nokia's commitments and after sales service. I don’t think with such levels of service nokia can maintain brand liquidity.
But after this incidence I am totally turned off and, I would be giving a highly negative feedback for nokia due to the gross pathetic after sales service and total disregard for customer to my institute and company. With this nokia not only lost two deals but also future nokia purchases from me and my network for any purposes be It personal or official.
I would also try to take the case up with other forums, so that such a misery is not doled out consistently from you side on a regular basis.
Thanks again to nokia the pathetic customer service provided.
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