I, Bhavna Khullar purchased a Nokia E63, IMEI – 359319020765310 for Amount Rs 12, 400 from Nokia Priority Dealer, Comp-Mart India Pvt Ltd, SG-09/12, Galleria, DLF Phase –IV, Gurgaon-12 Ph #0124-4055700, 4055800 with the Invoice No. : INV/SG-09/5291/08-09 Suppliers Ref: 5291 dated 5-Mar.
I was attended by the Sales person Mr. Ritesh for buying the cell. After a day of the purchase, I noticed that the speakers of the phone gave a very breaking & a screeching noise. It was awfully creaking to listen to The Radio, Music Player, putting the phone on loudspeakers or even when the phone bell rang for any incoming call. I would have come immediately to the dealer but the very next day of buying the cell I was out of town for the Holi Holidays and was back on 13th March’09 only. Immediately after I was back, I got in touch with the Priority Dealer. Mr. Ritesh and Mr. Pradipta Acharya, Retail Store Manager, told me two things:
1. They admit that there is a fault in the speakers of the phone. They would have replaced it had I come in the two days of the purchase.
2. For the replacement of the phone, the talk time shouldn’t exceed more than 4 hours.
Since I have crossed both the conditions, they aren’t liable for replacement. Now, first thing is that I as a consumer wasn’t told about the two conditions at the time of the purchase by either of the store people. Had I known this, wouldn’t I have come the very next day for the replacement???
Second is that I as a consumer will definitely not bear the brunt for the inadequate information to the consumer at the time of purchase and the inability to present the replacement policy to the consumer, when I have spend good 12, 400 on a brand new handset.
On the advice of the store people, that it will be repaired, I went to the Nokia Care, Sheetla Communications, The Trouble Shooter GSM & CDMA, Shop No B-249, DLF Super Mart 1, DLF Phase 4, Gurgaon – 12 India, Ph: 0124 – 321221, 4037100. I was attended by a person called Mr. Wasim. They identified a hardware fault in the phone with the defected Ringer Connector. According to them, the phone will go to the IMC and will take minimum 10 days for the repair and confirmed that it is a manufacturing defect.
Now, I and my family have been Nokia users for many years. Such kind of an incident has really put me off the brand. When the entire chain has admitted that there is a manufacturing defected, I definitely seek the replacement of the phone ASAP. The past 4 days have cost me of my time, energy and mental harassment. I am willing to take up the matter to the highest levels of Nokia if the matter is not resolved within the next 2 working days and the request for the replacement of the phone is not adhered to.
Please contact me on 919810248773 or Sundeep Ramgarhia on 919999000240 for seeking any clarifications and updates on the case.
Thanks,
Best Regards,
BHAVNA KHULLAR
PH-9810248773
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